Frequently Asked Questions

Charge the patient lift overnight every night. Charge the stairlift all of the time when not in use.

It's possible the batteries need to be changed or just charged. Or, the outlet the charger is plugged into is not functioning. There could be other reasons for the unit to run slow or beep. It is best to review your user manual prior to calling us as many times it is an easy fix. Our service phone number is 508-947-3304, Ext. 101.

It is difficult to predict how long batteries will last. There are a lot of circumstances that may affect the life of the batteries in your equipment. As a rule of thumb, we would like to see battaries changed about every two years. We have found that by doing this customers have less emergncy service calls. An annual inspection could be completed at the same service call which is always going to assist with keeping the equipment running well.

No; if you need new batteries, please call us at 508-947-3304, Ext. 101 and we can inform you of the current price of new batteries and a service call.

Yes, please call us at 508-947-3304 to learn more about our inspection program.

We do our best to service our customer in a timely manner. Once you reach out to us to make an apppoinment for a techical specialist to come to your home (or other place where the equioment is installed), it will typically take 1-3 business days before you receive a service visit, but it can be longer in some situations. We do not offer service on weekends or nights. Please call 508-947-3304, Ext. 101 for more information.

Patient lifts serve many purposes. They typically are used to allow for patients to be transferred, or for patients to transfer themselves, between many surfaces and/or locations such as beds, wheelchairs, commodes, bath tubs or other places throughout the home. The lifts are battery-operated to lift patients with limited mobility, or the inability to transfer on their own, and relocate them while keeping them safe and comfortable. For more information regarding what type of patient lift is best for your situation, please call our office at 508-947-3304, Ext. 102.

Ceiling lifts can be installed semi-permanently in a family or group home, a school, day program, or other facility, or they can be free-standing, temporary lifts. Regardless of whether they are free-standing or require semi-permanent installation of ceiling track, all lift systems require use of a motor and a body support or a sling to make sure the individual who will be transferred via the lift is kept safe and comfortable.

In general, a ceiling lift refers to an overhead patient transfer system that employs a motor, as well as a sling or body support, to safely and comfortablly hold the patient, and permanent or temporary/free-standing track on which the motor runs. The latter type of system that we offer is called "The Freedom Bridge."

While the permanency and portabillity of patient lifts vary (based on whether permanent or temporary/stand-alone tracks are used and whether or not a portable motor is used), depending on the physical and developmental abilities of the individual who will be transferred using the patient lift, many patient lifts allow for self-transfer by the individual living with disability. At a minimum, most patient lifts allow for transfer of the individual living with disability by one sole caregiver. If it is not possible to install continuous ceiling track that connects two or more locations, a portable motor can be used that can be moved from one track system in one part of a residence or facility to a track system in another part of a home, school, group home, etc.

Patient lifts come in many different varieties and designs. Some are mounted directly to the ceiling with overhead tracks, some are mounted on the top of the walls and some are free standing (Freedom Bridge). The two main categories of patient lifts are known as floor lifts and overhead lifts. Floor lifts are on wheels and are pushed around by a caregiver.

While hoyer lifts are a brand of patient lift, the term is often used generally and erroneously to refer to any kind of patient lift. Unlike the Surehands(R) patient lifts that Lift & Care Systems offers which require the use of batteries for electricity, most hoyer lifts are not mechanically powered. Instead, they employ manual, hydraulic power. Because of their portability and ease of moving them from room to room, hoyer lifts are often used in in hospitals and long-term care homes to lift patients. Because they require an attendant to manually operate them, there is greater risk that a caregiver may be injured or even the patient than with an electronic patient lift.

Hoyer lifts are mostly manual, hydraulic lifts that allow for patient transfer vs. the patient lifts that Lift & Care Systems offers which are electronic and employ a battery for electricity. Hoyer lifts tend to be used by facilities like hospitals and long-term care organizations who need to be able to easily and quickly move a lift from one patient room to the next. They do not tend to be used in family or group homes or schools because they have wheels and the wheels may not work well on carpet, with thresholds, or in doorways because of their wide base.

Patient lifts, which are used to transfer individuals living with disability and immobility from one spot in a room to another, or to another room in the same home or facility, are very safe as long as the proper sling or Body Support is used and the user of the patient lift system follows the detailed instructions and training offered by a qualified, expert patient lift provider like our organization, Lift & Care Systems.

Yes, many patient lifts can be operated by only one caregiver, or only the individual themselves (if they are physically and developmentally able to self-transfer.) The best lift to use with one caregiver is a ceiling-mounted motor and track system. The size of the room and obstacles in the room cause fewer problems when a ceiling lift is installed vs a lift on wheels.

The price of patient lifts vary and a ceiling lift track system includes several components that you must purchase, i.e., a motor, semi-permanently-installed or free-standing ceiling track and a sling or Body Support. The amount of track required can greatly influence pricing and pricing is also dependent on whether you need a semi-permanent lift system that requires installation or a free-standing patient lift system (Freedom Bridge). A free home evauluation is typically completed by a trained expert and then a price/cost estimate is generated.

Patient lifts help safely transfer patients living with disability, particularly immobility, from one place to another, i.e., bed to wheelchair, wheelchair to toilet, tub, floor, etc. They greatly lessen the risk of injury to a caregiver or the individual living with disability since they eliminate the need for a caregiver to physically lift a patient or for the patient to try to move themselves to another location.

This is where a patient lift and durable medical equipment (DME) expert like Lift & Care Systems comes in. We will gladly meet with you and your loved one living with disability to help you determine which patient lift system best fits your particular needs. We also have a showroom which can be visited by appoinment only. The showroom has patient lift systems set up for evaluation purposes.

We have funding specialists ready to help you identify ways to pay for this life-changing investment. In addition, financing is available for those that qualify.

Let's begin with a no-cost and no-obligation visit to your home or a visit by you to our showroom. Either way, you can meet with one of our trained and certified advisors. We'll partner with you to understand what you are looking for and develop the best system possible that will meet your required needs.

Ceiling Lifts, Wall Lifts, Freedom Bridges, Pool Lifts, Mobile Lifts...we can almost certainly tailor a solution for you and your home!

Lifting systems are safer and more confortable for both the patient and caregiver.

A device to safely transfer someone with reduced mobility, which prevents excessive physical strain on the user and their caregivers. It will be either a ceiling-mounted motor and track or a free-standing (Freedom Bridge) patient lift system. We can also install a lift that is mounted to a post or a reinforced wall. This is called a Wall Lift.

With so many slings to choose from, a person's size, abilities, activities, and comfort all go into selecting a sling. We offer slings that can be applied and removed by one person. Most of our slings can be applied and removed when a person is in the sitting position or the lying down in a bed.

Patient lifts, in general, are often used to transfer an individual living with disability from one room to another. Semi-permanently installed lift systems provide for this either thru the instatllation of continuous track that connects rooms, or thru the use of a portable motor that can be moved from a track system in one room to a track system in another room. In addition, free-standing, temporary lift systems or Wall lifts allow for lift systems to be set up in a number of rooms in situations where it is impossible to install connected, continous track across rooms.